I have a pending claim for home content and I was furious about all the admin I have to go through and I have already done it twice

I have a pending claim for home content and I was furious about all the admin I have to go through and I have already done it twice. Ince at SAPS and once on the app and now i have to do it again via email and no one is contacting me so that I can speak to them. A very nice gentleman at your call centre calmed me down and discussed everything with me. I did not get his name but thank you Sir.