I had a Service Plan Claim which I submitted on 13/02/2025 and I was assisted by the lady named Siphindile Nene

I had a Service Plan Claim which I submitted on 13/02/2025 and I was assisted by the lady named Siphindile Nene. She was patient with me to a point that she allowed me to hang up and came back to me just to get the service provider’s details. On the 14th after submitting all necessary documents including quotation from the service provider, hardly 45minutes after the submission of those documents, the lady by name of Zama called me to inform me that my claim has been approved/authorised and wanted me to confirm my banking details as the A&G was going to pay the funds directly to me not the service provider. This was very surprising for me as to how seamless the claim was handled considering my first claim 30/08/2024 was frustrating and I almost cancelled the policy. So I was expecting another back and forth with A&G but none of that happened. On the 15/02/2025 the fund indeed reflected on my bank account. A&G really outdone themselves on my second claim and for that I give them 10/10