JP
Janelle P

1 reviews | Active since Aug 2019

10 Mar 2026, 15:44

I dealt with the most arrogant call centre person Tanya who tells me I should query my concern with the car hire company instead of assisting me or try and be a liaison between myself and the car hire and being defiant enough to tell me how little I pay f

I dealt with the most arrogant call centre person Tanya who tells me I should query my concern with the car hire company instead of assisting me or try and be a liaison between myself and the car hire and being defiant enough to tell me how little I pay for car hire. Very disappointed in the client service I've received. Thank you to Kagiso and Chazline for trying to remedy the situation

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Replies (1)
Auto & General
Auto & General's reply10 Mar 2026, 15:51
Official
 Hi  Janelle,

Thank you for sharing your feedback. We’re very sorry to hear about your experience with our call centre,  this is not the level of service we aim to provide. 

Your concerns about how your query was handled will be addressed with the team, including Tanya.
We appreciate you acknowledging Kagiso and Chazline for their assistance, and we’ll make sure they receive your thanks.

Kind Regards,
The Auto & General Team