I called to get a quote on insurance for my car, I managed to get a good offer, when your call centre agent called me he had the he had a disgusting attitite to tell me why I asked for a quote.

Item: Auto & General
Rating: 1
Author: shaistarajcomar S

Call centre attitude

Helpful (0)

Replies (2)

Auto & General's replyOfficial

02 Apr 2020, 10:40

Hi Shaista,

We would like to apologise for the service you have received.

We will escalate this to our team to investigate.

They will contact you with feedback.

Kind Regards,
The Auto & General team

Auto & General's reply02 Apr 2020, 10:40

Official

Auto & General's replyOfficial

07 Apr 2020, 14:45

Hi Ms Rajcomar Singh ,

We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint, however you were not available.

We have therefore liaised with you via email.

You are welcome to contact us if you wish to discuss the matter further.

Kind Regards,
The Auto and General Team.

Auto & General's reply07 Apr 2020, 14:45

Official

Hi Ms Rajcomar Singh ,

We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint, however you were not available.

We have therefore liaised with you via email.

You are welcome to contact us if you wish to discuss the matter further.

Kind Regards,
The Auto and General Team.