I await your response

Dear Directors and shareholders, you group has grown from when I use to know auto & general as car and house hold insurance. Today I have taken out a gap cover and I have call in at your call Centre spoken to a lady that have not come back to me. I was told that my family is 100% covered but it seem that we are not. I have being mislead and I will like your intervention here and my monthly premium is paid on time.