I am not happy with their service

I am not happy with their service. They are *********** and do not communicate any actions with regards to my case. They settled my car installment without consulting me and they have debited their installment knowing I no longer have a car. I wish they would have communicated whether I would like my installment to be settled or I would prefer an alternative. They do not communicate anything with regards to the other person involved. I was not told about a cash back that is received every 3 years and they still have not paid it out. I was told multiple times that my premium covers a courtesy car but after the accident, I was told that it doesn't anymore - no communication regarding that as well. I am now stuck carless. I am not happy with their service and believe that they should start involving their clients more. Their staff needs to be very well trained with the services offered. I am very disappointed with their service and with Auto and General. I would not recommend to anyone.