I am happy to provide more information if someone is seriously wanting to find out.

My experience with Auto & General on this occasion was good compared to previous occasions. The first of the items that was partly improved was that. when I tried to call to discuss my updated policy which is forwarded to you without discussion. the bad thing was that I literally tried calling for 4 days before, an agent offered to take a message, and someone actually did call me back, albeit that I had to wait a week for the call, The conversation with the agent went smoothly. The agent listened to what I had to say and within about 8 mins my updated policy was resolved to acceptable rates. The second reason for only rating 4 stars and not 5 is my same old complaint, that Auto & General will at some stage need to come to terms with. Clients want to deal with one person or one team and have an email address that one can email directly to about any topic. Having to call a phone number is archaic and more than frustrating. You literally feel like you are not taken seriously, and you never know if the agent you are speaking with is taking note of what you are saying. As has been proved over and over in my previous experiences. So bottom line, an email address, a team to work with, their names and email addresses and phone numbers and I for one will have nothing to complain about. It has been touch and go with me leaving auto & generals service many times because it is so frustrating to communicate with them.