I am extremely unhappy and disappointed at service

I lost my cellphone about three weeks ago to which i immediately reported and blocked, i then contacted my cellphone insurance at auto and general I then had to undergo days of calling them and following them around just to get a claim number, i was then told to forward them an affidavit of which i had to resend three times cause they claimed to not receive it even though my delivery reports on my email proved otherwise. i was then finally given a list of phones of which all come up to the value of R4000 and less whereas my insured value stated on my policy is R6000. i have been sending non stop emails and calling with hopes to receive a new list of phones of which amount to my insured value, none of my emails pertaining to my request have been answered and none of my calls have been returned. I refuse to be cheated i feel i at least deserve to be given a cellphone that actually amounts to my inured value i refuse to be cheated by a dishonest company. i want a new list of cellphones that amount to R6000, too many people are being cheated by insurance firms, i refuse to be one of them. not only did i experience weeks of poor service i am now experiencing ****************!1