AA
Allison A
1 reviews | Active since May 2026
12 May 2026, 12:14
I am extremely disappointed with the service received from Auto & General regarding my home contents insurance
I am extremely disappointed with the service received from Auto & General regarding my home contents insurance. After 16 years of being a loyal client, I did not expect such poor handling of my policy. I have only ever had one claim, which was disputed, yet my premiums have been paid consistently every month. The lack of consideration, communication, and overall service is unacceptable. Therefore, I have cancelled my home contents policy and am in the process of reviewing my remaining policies. This experience has left me questioning the value placed on loyal customers.
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Auto & General's replyOfficial
12 May 2026, 12:19Good day Allison,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment, especially after 16 years with us. That’s certainly not the level of service or care we strive to provide our long-standing clients.
We understand how frustrating it must be to feel unheard and undervalued. Kindly provide us with your policy number or ID number so we can escalate this to the relevant team for further investigation.
Kind Regards,
The Auto & General Team.
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment, especially after 16 years with us. That’s certainly not the level of service or care we strive to provide our long-standing clients.
We understand how frustrating it must be to feel unheard and undervalued. Kindly provide us with your policy number or ID number so we can escalate this to the relevant team for further investigation.
Kind Regards,
The Auto & General Team.
Auto & General's reply12 May 2026, 12:19
Official
Good day Allison,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment, especially after 16 years with us. That’s certainly not the level of service or care we strive to provide our long-standing clients.
We understand how frustrating it must be to feel unheard and undervalued. Kindly provide us with your policy number or ID number so we can escalate this to the relevant team for further investigation.
Kind Regards,
The Auto & General Team.
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment, especially after 16 years with us. That’s certainly not the level of service or care we strive to provide our long-standing clients.
We understand how frustrating it must be to feel unheard and undervalued. Kindly provide us with your policy number or ID number so we can escalate this to the relevant team for further investigation.
Kind Regards,
The Auto & General Team.