I am ****ed with their service

I have not been receiving feedback regarding car inspection pictures I sent to a lady called Nthabiseng Tsetsewa via email on 08 may. When I called to check today my pictures still haven't been uploaded, I've been following up with this lady about 3 times since I emailed her the pictures but she's mizing my emails, no response at all, I am sitting here worried if I'll be covered if anything happens to my car in this period, this is really frustrating and unprofessional from auto & general side, auto & general doesn't care about you anymore as soon as they are able to deduct their money every month. I am beyond ****ed shame