HUGH 25% increase, and previous claim not sorted out.

I received a nearly 25% increase letter yesterday, and if you think but they are worth that money you are utterly mistaken. I would really like to know how exactly you can possibility justify this increase in my policy and co-payments that is already sky high. My previous complaint was removed from Hellopeter on Auto & Generals request regarding: Earlier this month my solar geyser stopped warming up. I contacted A&G. 1st of all, I want to clear it out that the 2 of 3 people I spoke to was very friendly and kind. I have no issues with them. But, unfortunately this is where things go down hill. I understand and respect the work from home Covid19 situation we are in, but every conversation I and my wife had, we had to ask the people countless times the repeat everything. During I conversation I was told that there will be a co-payment of R1800 max. Later it changed to a simple call out fee only after the plumbers Plum Guarantee was here. Now this "company" came out and said that 4 different this was broken, and sent me a insane quote for R7,738.53. I asked them for a detailed quote and that them changed to R4,781.70 without any explanation. I contacted them and asked that how can 4 part break, and they just said to me, I had no choice I have to replace ALL 4 PARTS!!! I got a quote from my local Plumbing store for only R2503. I requested a new quote for labor only. A&G still contacted me, and helped me to get a new from these guys that went into radio silence. The send me a new quote for labor only R699.99 But when it came time to set a time, they decided to up the price to R1,177.24!!! I mean wth??? I then decided to contact my own plumber who did the original installation. He came out and said NONE OF THOSE 4 PARTS WAS FAULTY! It was the computer control box. So, this ***edit "not so honest" Plum Guarantee asked me to pay an 80% deposit even before they would start. If they didn't fix the issue with those 4 parts they would have asked me another fortune for the control box. A&G, this is your Plumber you give tl your clients. Now I had to contact a legitimate plumber and paid for a call out and a hour of labor out of my pocket to fix something that your sub-contractors where supposed to fix. I pay something like R67 per month for this geyser insurance, but it is so cleverly set-up that it's completely useless the day you want to claim. I simply DO NOT TRUST YOU anymore, and I know I'm waiting my time to bring this up to you. You will not pay for my expense and you will continue using those ***edit "less than honest" plumbers. I'm strongly considering seeking other insurance, but for the meantime I would like to cancel my geyser insurance. I simply have to worn other people about you in the future. This service is simply unacceptable. I think you made more that enough money from us in the past and we do not claim. I don't know if this is your business model to let people pay, then they can't claim, and then they move to another insurance company.