How to Project Manage on behalf of your insurer

Auto&General is a "telephone only" insurer ... which means they do nothing unless by a phone call.

Having my burst geyser replaced has require umpteens of phone calls, where I have to pass messages from one service provider (plumber, carpenter, geyser supplier, etc.) to A&G and back.

They do not take care of the geyser replacement from start-to-finish, and will leave the process hanging half-way through, waiting for me to ... MAKE A PHONE CALL.

I estimate that the total process of getting the geyser replaced is going to require approximately 15 phone calls, all of which are instances where I am doing project management on behalf of the insurer. And when you phone after hours to complain, they simply say, "We will call you back in the morning."

In simple terms: A phone call does not solve everything, and managing the geyser replacement from start to finish is the INSURER'S responsibility. A&G doesn't know this.