How can Auto & General force Netstar on policyholders but not hold them accountable for support?

I, Antionette Potgieter, am raising this as a public complaint because my previous attempts via telephone and direct engagement have gone nowhere.

Auto & General forces policyholders to use Netstar as a condition of insurance. This removes my freedom of choice as a customer, which in itself I can accept — but only if Auto & General then takes responsibility for ensuring that the forced supplier provides proper service and support.

In my case, Netstar has installed their device incorrectly, which Toyota Groblersdal has confirmed is causing excessive battery drain in my vehicle. As a result of the ongoing and unnecessary battery depletion, my car battery has now been damaged and needs to be replaced.

Despite this:

Netstar is not responding to requests to correct their incorrect installation.

Auto & General is distancing itself from the problem and not assisting, even though Netstar is their mandatory supplier.

This leaves me in an unacceptable position: I am forced to use a supplier chosen by Auto & General, but when that supplier causes damage and fails to support the customer, Auto & General does not step in to protect the policyholder.

This raises a serious question: How can Auto & General force a supplier onto policyholders, yet not hold that supplier accountable for proper installation, service standards, and customer support?

As a paying customer, I expect Auto & General to:

Intervene with Netstar to ensure the issue is corrected immediately.

Take responsibility for enforcing service standards on suppliers they mandate.

Assist with resolving the damage caused to my vehicle as a direct result of this arrangement.

At this stage, I am not being difficult — I am simply asking for accountability and support from both the insurer and the supplier they force customers to use.