Household goods claim

Auto and General is renowned to be the best of the best in auto n general insurance. Well let me say for me that's not true. All the call Centre personnel are very helpful and polite. Well that's until I had to put in a claim on my household goods for lightning damage. I phoned in to the call Centre and the lady was very helpful as to tell me to place my claim on the A&G app. Which I did. Then three days go by and not heard anything from them, so I phone in and they said my claim was not registered??? Then she apologized and she registered my claim. They then appointed a Mr Sifiso Mjiqiza as my claims processor. He never returns a call nor replies to my mails. Then one day he claimed that I must please arrange to get all my damaged equipment assessed because they don't have anyone in my area to assist. So I did that on MY own time. I then send through all assessment documents needed for the claim. I Didn't hear from him until I had to phone in twice to ask what is going on with my claim. Then he responded to my mail claiming that the assessment reports I send is very vague and does not provide them with all in formation they required? What is it that A&G requires on a damage report?? I then rep**** to his mail stating that this is not on, and that I will lay a formal complaint to A&G and place this on HelloPeter. Please assist me in this matter as this is my first claim with A&G.