Housebraking Claim with Pathetic Response

We had a house breaking incident at our house a month ago, our claims consultant Clifford Raphiri send out communique for our vehicles keys ****** and that the claim for the keys was finalized,and that was that, I have phoned several times just to be told that he is busy and that the claim for our house contents have being finalized, and that a Senior Consultant would be phoning me,<br> <br> To NO AVAIL...each time I must phone and request information just to hear that a mail have being send and that a Senior consultant will be phoning,<br> <br> Even after speaking to Batlaphelo and requesting to get clarity she promised to phone me back as well but still no response,<br> <br> Pathetic service to say the least..