house hold content

for the past 15 years having insurance with other insurance company's I never received bad service like I did with auto and general, I registerd a claim for house hold I had a break inn. I have supp**** them with case number of the police. from there they asked me to submit the list of items that are ****** which I did. suddenly my insurance was not approved because I didn't do what they have asked me. I was the one calling them asking for the follow-up on my matter but suddenly I am the one was wrong. but they claim that they have investigators which I am expecting those investigators to make an follow up with the police as the is a case number. I have just realised that this insurance is just a ****.