Hotel California

It looks like Auto & General have joined the ranks of the SABC and Telkom. I am not able to cancel my policy. When I phone, I have to hold for over 20 minutes. then go through screening only to be told that the person cannot help me and must transfer me, but they are busy. I get promised that they will call me back, and it does not happen. I go to the website and send a message for someone to call me back, does not happen. I call again, and get get cut off after requesting "Retensions" department.

Auto & General are purposefully making it make it extremely difficult to cancel a policy, and this is against the law. They are knowingly frustrating a simple process of cancellation of a policy.

Beware all, the Hotel California that Auto an General is.