Horrific experience

I have been dealing with Auto & General for a third party claim following one of their clients driving into my vehicle. The experience has been painful to say the least. This started with being treated like I was at fault and needing to send through excessive detail. Then they respond to my claim with a digital evaluation that was clearly extremely low, in an email that was bordering on ************. When I contact their customer service line I am handled with contempt, spoken over and treated with absolutely no sense of empathy. I am told that I need to call their preferred service provider to get a number for the nearest approved agent to get a physical assessment done. No offer to assist at all. I get the assessment done (which was almost 3 times the original they gave me) submit it via email and then hear nothing back. Over a period of 3 days I send multiple emails and then call only to be told they will get back to me. 5 hours later I call back again and end up being subjected to another round of passive aggressive customer service. When I ask to speak to the manager I'm told that the person has already left for the day. Now it seems I need to wait for them to decide if the quote received from their approved agent has merit.

Let’s just say that Auto & General will never get business from me