HORRIFIC CLAIMS DEPARTMENT

I honestly feel that I am not being treated like a customer

To this day I still don’t know the reason for rejection.

I disused this matter with your claims consultant and no one have explain to me why my claim was rejected.

This are the stories that I have been told as reasons.

1. Peril not covered – I ask which peril is not coved , Tania Van Zyl told me incidental damages is not covered by building claims. 2. Rejection letter is talking about deterioration and breakdown 3. Investigation report – motor lost tension motor burn out ( incident description explain why there was a tension )

Your investigator assume that tension may not have been set correctly by the previous provider.

All in all I believe that this claim was rejected because of your assessor report which their finding are not conclusive.

What’s shocking is that everything time I ask for a senior person to call so that they can explain to me why - no one seems to care. I sent an email Shazia claim manager, she ask someone to call me and that person told me that I must take the matter to ombudsman. I feel that no want to listen to me or you guys will do everything to rejection a claim.

Are you guys running your claims department through Ombudsman

I will be taking this matter to ombudsman, and if your decision is overturned am going to cancel my policy