Horrible turn around time from Auto and General

On Friday morning 24/06/2022 early I loaded a claim on the auto and general App. Not long after I got a message that I have been allocated a claims advisor. On Monday afternoon I still have not received any feedback, so I then called the customer care line. The person I spoke to had a look and told me the processor will only call me on 28\06/2022. So this means it is 4 days awaiting any feedback for a claim.

I send several emails and made several follow ups. I even emailed the complaints department and the head of Auto & general (Ricardo). No response from them. As of 28\06/2022 I have have still not received any feedback.

The claim is for a tumble dryer (not a big thing). So the problem is that once the processor has contacted me, they will probably arrange for collection, then assess the tumble dryer and then only give advice on the outcome of the claim. So this can still take the remainder of the week. In the meantime we have been experiencing rain and very cold temperatures, I have two small children, so now I cannot wash their clothes, as I cannot get them dry in these conditions without the tumble dryer.

I moved to Auto and General as I understood that they are one of the best insurance companies with some of the best client service, however to wait in the end for a week to finalize a simple claim for a tumble dryer is definitely not good customer service.

I am deeply disappointed and hope to resolve this matter urgently.