Horrible Service & Inconsistent Information

I’m very disappointed of the very poor service I’m receiving regarding the recovery claim. Worse of all the person handling my claim is inconsistent, doesn’t give me feedback at all, it’s hard to get hold of her, I always leave messages and never gets back to me.. This is very frustrating and to top it up, when I manage to get hold of her, the information she gives me is always inconsistent!!! At first, she said my recovery claim was approved and the full access claim will be paid in 7 working days, but I received no payment, I called to follow up only to be told that no payment was made as only half of the amount was received and they had to recover from the other insurance company and this query was “escalated” to the manager, they will pay out the half and proceed to recover the other monies from the insurance company .. Next thing Latifa calls and tells me if I accept the half, they will stop the excess recovery process! It’s been draining to think Ive trusted Auto and general to handle this but all I get is a spit on the face, they change their stories all time. I’m now thinking of moving elsewhere because honestly the service way beyond horrible.