HORRIBLE SERVICE FROM AUTO AND GENERAL

I was involved in a car accident on the 10th of December 2018,Auto and General processed my claim and was thus my claim was approved in January 2019. Following that Auto and General decided to take my car in for repairs at a panel beater called Triple S Panel Beaters in Bronkospruit (which is more than 50 KMS from where I reside). I was consulted when this decision was taken. Almost 5 months later I still don't have my car back,the panel beater has been giving me an excuse about parts since February,parts for a VW Polo Vivo. As a freelancer I had to miss shifts at work as I cant attend to shifts without transport. I have been the one calling Auto and General each and every time (more than 6 times already) to assist me in getting back my car as they sent it to this panel beater without my consent. Every time when I call the Auto and General agents at the repair divisions they keep on postponing the date when I will have my car back and they promise to call me back and they never do. Auto and General is not as effective and honest as they say,and I have been paying my monthly premium on time without any delay but they fail to assist me when I need them most.