Horrible service

Absolutely horrible service from this insurance company. Their low premiums are definitely too good to be true. You suffer for it at the end of the day. I called them for and spent a good 30 minutes going from pillar to post. Then they don't even call back. The retention department tells you that it ask the manager to call, I'm still waiting for that call. I've been paying my premium faithfully, but when I need help with a query of why both my excess and premium is going up, I'm given the run around. I've never felt so ****** and victimised. Outsurance and old mutual offer better service than these guys. I find know what will happen the day I need assistance if they fail to call you and resolve a query.