horrible service

Just to share my experience,it has been a stressfull 3weeks of my life. I reported an accident claim on the26th January with my nedbank insurance only to find out the insurance is from auto and general. After the horrible treatment i recieved from these people,with no communication from them at all. Wasting my airtime calling everyday just to find out what was happening with my car,i recieved a call frm a lady named renee to inform me that she will be handling my claim since i will understand her better than francine who was handling my claim before her, which offended me coz i have answered all the that was asked of me and i gave them the information they needed for the claim, i really took offense. She now calls and tells me that she is goin back to the day i took the insurance to listen to the convesation between me and the person i spoke to when i took the insurance which was the first im hearing such. when i was paying nobody went back to check if everything was correctly explained to me.now that im making a claim they are digging up information i do not understand. @6:54pm i recieve a call frm Renee informing me that my claim is invalid they will pay back my premiums and i must arrange for my car to be brought back since i have only 24hours to do so or i will be charged for storage,after 3 weeks of agony i strongly feel i shouldn't have gotten such treatment from these people. I wouldn't reccommend auto and general to anyone i know they are such a disgrace to insurance companies.

Unhappy client Mr Jack