Horrible Service !!!

On 27 Dec 2018, I have a problem with my toilet not being able to flush. I call Auto & General and they send a company to fix my problem. The company arrives and says that I have a blocked drain in my yard and they try to unblock it. They ask me for 2 bin bags, I give it to them and they fill it with the waste in the blocked manhole, 10mins later they tell me they cannot unblock this drain using the tools they have and also that they cannot dispose of the 2 bin bags they just filled with the waste and I must dispose of it. Now, these bags smell horrible, and they just created a problem I didn’t have before and they cannot fix the problem I initially had. I was absolutely furious when they put these 2 sewerage filled bags in my bin and off they went. I called Auto & General again and ask them to please resolve this matter for me. They tell me they gona send a number for a company called Roto-Rooter to me. I get the sms aand its for a company in JHB, im in Cape Town. I try to call the call centre again but its seems like the phones are not working, its 18:57. I have visitors over from Pretoria and my toilets cannot flush. I decide to use the internet to find a company, they came out, have the exact same tools that the Auto&General company has and they fix the problem in under 2 hours, they also remove the 2 bags filled with sewerage waste that the A&G company left in my bin which caused a horrible smell, the company is called DrainMen and they charge me R3000.00, due to it being after hours and 2 hours labour. The Auto & General company fills out a report and send to A&G, in which they saying there was sand in my drain, I had a collapsed pipe in my manhole, the problem was caused by malicious damage and that it was apparently a re-occurring problem. Now would a maliciously cause this if I have guest from Pretoria, if it was a collapsed pipe why could this other company fix the problem, and if it was reoccurring check if I called before on your system. A company called Digicall, who im assuming is Auto & General claims department tells me that as a “Token of Goodwill” they willing to give me R550, for the call out fee and 1 hours labour. (which is a incorrect calculation as well) And what about your *********** company you sent to me, what about the 2 bags of waste they left at my place, what about sending me the wrong number for a company in jhb at 7pm at night, then not atleast doing a curtisy call to find out if everything was resolved. HORRIBLE SERVICE, even after you investigation to offer me such a pathetic amount.