Horrible customer service

I lodged a claim with auto and general on the 20.04.2015. up until today nothing has been done. On the 24th of April Jade Swartz mailed me to say the assessment has been done and gave me the cost, promising me a further update by the 30.04.2015. on the 16.05.2015, almost a month later, I emailed Jade to ask what impression to me as a client are they giving after making a promise to update me and nothing else happens. I spoke to them on the 12th May and this guy told me someone else is handling my claim and the following day a black guy phones me to say he was asked to call me, not sure why he should call me. He is from Auto and general. I then told him about the claim I made on the 20th April and he asked for my ID. Then he said he need to listen to some recordings and he will get back to me. Today he calls me to say he listened to the recording but could not hear everything on it he just want some more info from me. I stripped my temper and asked him if he can see when this claim was logged and if it's acceptable to him, I asked for his manager's name and he said its Mandy Gounden but is in a meeting. It will not help me to speak to her as she will still refer me back to him.