HORRIBLE CUSTOMER SERVICE

<p>Had car Accident 23t Nov 2016 my car was written off still today i dont understand why but nerve the less i was paid settlemnt December ,Siince January i have been following up with my excess amount which i still have not received ,everymonth am told a different strory the lady who is handly my account does not see a reason to update me ,i always have to call in ,</p> <p> </p> <p>Can some one please help i have been patient enough and need to get another car .ID ********** 438081 policy ********** 37 Nomthandaz Mazibuko contact ********** </p>