JW
John W

1 reviews | Active since Jul 2010

05 Mar 2018, 14:50

Horrendus Premiums

A& G gave notice of an increase in my monthly premiums from 3860.00 to R4166.00 for 3 vehicles on a policy without any other benefits for a pensioner or being with them in excess of 10 years or no claims cash back, etc I got the following rough quotes:- Old Mutual Iwyze R1010.10 Budget R1142.75 Auto @ General R1185.87 (NOTE) Virseker R1208.66 Dial Direct R1245.60 And a confirmed offer from Outsurance for R949.50 I approached A&G as it would appear that there was something wrong with their assessment. The consultant stated that it was correct but forward my complaint to his Manager (Telesure). The Manager from Telesure reviewed the policy and stated that they could bring the policy in line with the quotes as obtained from other companies and I would be sent a revised schedule. No revised schedule was however received and when requested they continued to sending the same ********** schedule. After a month the increased amount was deducted from account and when questioned they stated that they were unable to reduce the amount but what they would do was refund the difference between what they said they were going to charge and what the actually did and they would cancel my policy. We wait and see if they honour this promise.

0
Replies (5)
Auto & General
Auto & General's reply05 Mar 2018, 14:53
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply05 Mar 2018, 15:05
Official

Update:

We have attempted to contact you to discuss your complaint, without success and a message was left on your voice mail.

We will appreciate it if you will contact us back to discuss your concerns.

Kind Regards,
The Auto & General Team.

JW
John W's update05 Mar 2018, 15:50
Reviewer Update
We have answered your phone calls but there is no response from the A&G side. We have received your voice message. Considering that this matter has been reviewed at high management at Telesure and it is their opinion that the ********** premium in excess of 4 times the going rate is justified we see no point in further wasting our good money by phoning A&G. You are welcome to contact us if you can provide some meaningful contribution.
Auto & General
Auto & General's reply06 Mar 2018, 09:21
Official

Update:

We confirm that we are investigating your concerns. As agreed with our Customer Relation Specialist, we will provide you with feedback herein soonest.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply16 Mar 2018, 11:13
Official

Update:

We confirm that this matter has been resolved.

Kind Regards,

The Auto & General Team.