Home contents claim

I took a home contents insurance with them on the 19th of Dec which it deducted the prorater premium on the 21st of Dec 2020. Next full premium for the end of the month which was deducted. It is unfortunate and with great sadness that ****s broke into my house while i was away in EC for leave and just a day before i came back. I reported the matter at the police station same day 1st of Jan 2021, because my neighbors had infomed of the break in and had to come back before time. On the 2nd i infomed my insurance " auto and general about the incident, I was advised Vershlin Moodely was assigned to the case. On the 3rd I sent Vershlin the pictures of the door and bagler door that was broken of which he came back advised that Ian Henman was assigned as a senior what what. On the 5th Jan Ian Henman sent me an email requesting SAPS A1 & A2 statement and details of the ****** iterms. I tried to get hold of Detctive Di Toit who was hard to get hold of over the phone as i was working those days till 7pm. Left tons of messages for Him and nothing and eventually on the 12th Jan i work8till 1pm and went straight to police station where i had difficulties getting Du Toit and finally just before 4pm his colleague came and assisted me with the forms. I sent the forms to Ian on the 13th and he never acknowledged receiving them had to send email and ask Vershlin. And later confirm receiving. He then promised to complete the report by no later than 14th Jan 2021 in afternoon. He sent me an inventory of remaining iterms form to fill in of which i filled in and sent same day. And he was quiet. On the 18th he acknowledged receiving the documents and said " i will be getting the last quotes in today and tomorrow. So i can finalise my report" . On the 21st i sent an email to Vershlin following up and He said he has forwarded the email to Ian. Ian came back via email and said " I submitted my report yesterday and have just followed up with management to please sign off as soon as possible. As soon as I get the file back will contact you telephonicaly, this by no later than 9am tomorrow morning. I called auto and general today at about 10h30 am for Ian whom was unavailable and even his supervisor. Ian contacted me at 11h30 and requested proof that i was on leave from my employer and bank statement to proove i made transactions out of WC at the time. I sent both and still no feedback. It is with great sadness and disappointment to have experienced such as i am actually thinking if I were to be in an accident tomorrow as my car is also insured with them, they will do same thing or even worse. To think that i have been with this insurance for 2 yrs and they are so unreliable as they are. I am actually thinking of getting other insurer .