Home Content claimed not resolved

Pending Claim: POLN:*** CLM:01 OPER:DL0310 DOC:HQ I am writing to express my dissatisfaction with the ongoing delay in processing my claim, which has been pending since the 8th of July Despite numerous follow-ups, I have yet to receive a resolution or update on the status of my claim. The claim was submitted on the 5th of July for home content and building structure, funny enough the building structure claim has been finalized and a payout already received but nothing has been done about my home content claim. Till today they still have not come to assess my house. The 1st assessor that came assessed everything including the content and gave a full report on everything. My question was why did they not use that same report to conclude the claim. I very disappointed in your service and feel like I've been made a fool in this whole thing. I mean after more that 2 and a half weeks still no feedback for the home content. I need this claim finalized very urgently as I'm stuck with no way forward, my things were destroyed and yet this is not a priority for you. I have provided all necessary documentation and information as requested but still nothing I understand that delays can occur, but the lack of communication and transparency from your department has caused me significant inconvenience and financial strain. I urge you to expedite the processing of my claim and provide a clear timeline for resolution. I would appreciate it if you could look into this matter urgently and provide an update on the status of my claim. Thank you for your attention to this matter. I look forward to a prompt response and resolution.