Home assist, really?

I tried to request A&G's home assist service for an electrician because I have an electrical problem in one of the rooms in the house. The operator told me the services of an electrician are only if the entire house does not have electricity rather than isolated areas. This is nowhere in the policy schedule and I asked whether I can see this in writing. I've been with A&G for almost 2 years and this is the service I get for such a small claim, I'm afraid what will happen when I need real assistance. Maybe its time I look for another insurer.