Highest form of incompetence and horrible service

The staff in *********** from the consultant who helps you on the fone to the the assessor who checks your car for damages on your car after a break down or accident. The consultants are always never sure about anything and don't answer questions. The assessor did a horrible job assessing my car and ended up missing some parts of my car that were damaged. I had to arrange for a proper assessment to be done and after I sent the assessor the report I got after organizing an assessment, he didn't respond. No one gives you any updates about a claim and when you call in to report an accident they put you on hold for a long time and some of them say one of their people will contact you but no one ever does, you have to keep calling in for assistance.

By far the most *********** insurance ever.