High increases

I logged a complain on the 29 of june up until now I have not been contacted by anyone, ur service is becoming really poor

recieved an annual increase on Friday and i called your customer service department i dont know if i got cut off or if they hang up on me, but nonetheless tgey did not bother to call me back, as someone who is self employed and also affected by covid 19, the increase i feel like its a bit steep for me, i have been a very loyal customer and will like my premium to be overlooked again or kept as it was as i can not afford the increase, i have done few quatation elsewhere and the r willing to offer less but since I have been with you guys for a very long time i will like you guys to review my premium as times are really tough due to covid 19