SC
Siyabonga C
1 reviews | Active since Oct 2018
09 Oct 2018, 13:54
High excess
High excess. excess is higher than the insurance company has to pay for my car fix, so Generally, am paying 95% of my car fix.
Please review this matter. the full amount of 10250 should be on beyond repairs damage.
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
09 Oct 2018, 13:58We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply09 Oct 2018, 13:58
Official
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
09 Oct 2018, 13:58We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply09 Oct 2018, 13:58
Official
We acknowledge your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
09 Oct 2018, 14:24Update:
We confirm that our Customer Relation Specialist has been in contact with you and discussed the possibility of different excess options with you.
Although the excess was agreed upon during the sale of the policy, we do urge you to review your excess and contact us back to amend your cover for future claims.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply09 Oct 2018, 14:24
Official
Update:
We confirm that our Customer Relation Specialist has been in contact with you and discussed the possibility of different excess options with you.
Although the excess was agreed upon during the sale of the policy, we do urge you to review your excess and contact us back to amend your cover for future claims.
Kind Regards,
The Auto & General Team
Best regards,
SC
Siyabonga C's updateReviewer Update
09 Oct 2018, 15:51Thanks as we spoke, Not for my case but for everyone, excess fees are too high if damage /or repair isn't 50% of the car value.
thanks for your call I really appreciated talking to you
SC
Siyabonga C's update09 Oct 2018, 15:51
Reviewer Update
Thanks as we spoke, Not for my case but for everyone, excess fees are too high if damage /or repair isn't 50% of the car value.
thanks for your call I really appreciated talking to you
Auto & General's replyOfficial
09 Oct 2018, 15:55You are welcome, we appreciate your positive feedback.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply09 Oct 2018, 15:55
Official
You are welcome, we appreciate your positive feedback.
Kind Regards,
The Auto & General Team.
Best regards,