Hidden Smoke Before the Fire

I'm appalled at the shocking service that auto and general has provided us after all our years of loyal support. Our tenant makes a fire in an non functional fireplace, admits to us that he wondered where the smoke would come out as it does not have a functional chimney which is obvious even to an idiot, (all of which we have on whatsap voice message) makes a small fire of twigs as he states, goes outside for however long and the entire house starts burning whilst he is presumably outside. Was the tenant even there after making the fire or did he leave the premises? for a fire to burn to that extent its obvious to any body that there was nobody present at the premises. Auto & General and the assessor accept the tenants version that he didn't know it wasn't functional AND admits that he was outside after making the fire. Who makes a fire and isn't present to watch that it doesn't get of control, and still Auto and General takes his word after it is evident that he is hugely negligent and repudiate our claim.

Very sad to think that one puts their faith in a large organisation thinking that if one insures their home as we have with a A&G for years that in an event of negligence caused by a tenant, one would be covered. We have literally lost everything and the best part was after they rejected the claim they cancelled our insurance... even better was the ridiculous amounts the assessor quoted on the repair of the property. The entire house could be rebuilt from top to bottom for that amount.

****************.... and despicable service from such a large group. Can Auto and General be trusted with our properties and our lives? NO!