AC
Andre C

1 reviews | Active since Mar 2013

03 Oct 2023, 12:43

Hi My claim refers to POLN:*** CLM:01 OPER:TH0085 DOC:D5 - MR A CASTELYN Loadshedding Damaged my appliances

Hi My claim refers to POLN:*** CLM:01 OPER:TH0085 DOC:D5 - MR A CASTELYN Loadshedding Damaged my appliances. My fridge was one of them. I was blessed to get Josephine Theunissen as my claim consultant. I stay in Mosselbaai in the Western Cape. Nothing happens quickly here if it comes to repairs. Being without my fridge was an absolute nightmare. From the start, Josephine went out of here way to accommodate me and expedite my claim. Even after the assessor submitted the wrong report, she again went out of her way to assist me. 25 emails later, and everything is resolved. Auto and General and Josephine, thank you so much for your professionalism and excellent service. You are absolutely the BEST!!

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Replies (1)
Auto & General
Auto & General's reply03 Oct 2023, 12:44
Official
Good day Mr. Castelyn,
Thank you for sharing your customer experience with us,

Have an amazing day further! 

Kind Regards

The Auto & General Team