Heartbreaking truth about Auto & General...

In short, I was deeply disappointed in Auto & General. For the amount of years have been committed to Auto & General being a loyal customer they would at least treat me the same. We moved to a different residents for the first two school terms to sort out our kids in this new school. Just seven days before we were about to move back to our old house ( already started to pack boxes and can be proved with evidence) the house caught fire and burned to asshes, wife and kids nearly paid with their lifes. When i arrived on the scene from work I only felt blessed to see my family alive. I only came to realize that we lost everything when my 3 year old daughter was cold and i couldn't even give her a warm jacket.( 21 May 2021) My family and I have been waiting for two months just to the devastating dicision of auto & general not to pay for the loss of our belongings due to the fact that we did not change address... (seven days before moving back). Not one month they had to wait for my payment i had to wait two months to get an answer about the claim. There was no customer loyalty considered.

IS THAT THE INSURANCE MINDSET AND TREATMENT YOU ARE LOOKING FOR...?