Having been with AUTOGEN for 20 years I am a very pleased with the outcomes regarding my claims

 Hi Roy,

Thank you for being with us for the past 20 years — we truly appreciate your loyalty. We're very glad to hear that you’re pleased with the outcomes of your claims.

 At the same time, we're sorry to hear about the delays and lack of communication you’ve experienced. That’s not the level of service we aim to provide.

Please know that your feedback is extremely valuable, and we'll make sure it’s addressed so we can improve your experience going forward.

Kind Regards,
The Auto & General Team