1 reviews | Active since Nov 2016

08 Nov 2016, 13:48

Harassment

<p>Telesure has been harassing me, since a car accident on the 26th of February 2016. I was not at fault. My insurance paid my claim and I paid the access. Yet Telesure keeps on phoning me, trying to intimidate me, threatening me. This harassment is totally unacceptable. My next step will be to go to the Ombudsman </p>

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Replies (2)
Auto & General
Auto & General's reply08 Nov 2016, 13:57
Official

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialists, we are really sorry that the process was not discussed with you.

As agreed, we will be in contact with you later today to obtain more information from you, which will allow us the opportunity to lodge a third party claim against your Insurance Company.

Thank you for your understanding herein.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply08 Nov 2016, 13:57
Official

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialists, we are really sorry that the process was not discussed with you.

As agreed, we will be in contact with you later today to obtain more information from you, which will allow us the opportunity to lodge a third party claim against your Insurance Company.

Thank you for your understanding herein.

Kind Regards,
The Auto & General Team.