Gross incompetence plus lousy service

I have an e-hailing business policy with Auto&General. Three of my vehicles are covered under this policy. One of the conditions is that I have tracking units installed by NETSTAR . Auto&General would pay NETSTAR from the premium that they were collecting from me for these trackingunits. A month ago was shocked when NETSTAR debited my business account. I called NETSTAR to find out and their response was that they had not received a premium from Auto&General. This surprised me as I had never missed a premium since the inception of my policy. I called Auto&General and spoke to Rochelle. He told me that the tracking unit premium was removed from one of my vehicles by mistake. He told me to call NETSTAR to rectify. I asked him who would be liable for all these calls I was making since it was their mistake. He told me that I would have to pay for the call even if it was their mistake. I called NETSTAR and they told me that my tracking device premium would be collected from NETSTAR going forward. I looked at my bank statement and realized that there had not been a drop in premium during the time that Auto&General claimed that they were not been collected a premium for my tracking device. I then called Auto&General to get clarity on this discrepancy. I spoke to Precious who after her investigation came to the conclusion that Auto&General had been collecting full premiums from me and were supposed to have paid NETSTAR. She told me that I would be reimbursed the full amount that NETSTAR had debited from my account. She asked me if I wanted to pay a reduced premium or if I wanted the money deposited into my account. I told her that I wanted the money deposited into my account. When I saw that the money was not getting paid into my account and that I had paid a full premium i.e. not a reduced premium, I called Auto&General. I spoke to Tshiamo, she told me that Auto&General was not going to reimburse me anything. I asked to speak to the manager. She told me that her manager ( Kelly Green) was in a meeting and would call me back. Days later she still hasn't bothered to call me back.