Greedy and *********** company

These people are *****'s I had a power surge last year 2019 June and my alarm transmitter and 360° pervasive eye was blown and all lights 3 wall plugs, 3surge protector plug, day and night switch, earth leakage, geyser element and build in stove on the last week of June 2019. My alarm was replaced with a small alarm switch doesnt lock at all my oven till today September 2020 its not fixed nor replaced I am told to pay an excess fee off R1600 why should I pay for bad service it's been 15 months since I had an oven then they want to act like they doing me a favour they busy sending different assessors to my house 2 different ones in August 2020 but still not stove and its September I'm unemployed but pay my policy yet they take me for a fool I asked to speak to complaints managers but till today havent spoken to one if they can return my premiums so we can part ways I'm so tired of this nonsense I'm even thinking of contacting the ombudsman as my emails are unanswered 15 months is to much with out a basic necessity as an oven