1 reviews | Active since Nov 2016

08 Dec 2016, 11:23

Great Service Recovery

<p>After having a really bad experience with auto and general mainly the call centre area and the way our claim was dealt with we were looking at alternative insurance companies, however, thankfully A&G have a lady by the name of Dorothy Smith, who turned our bad experience into a very pleasant one and because of her we are now staying thank you so much Dorothy you have restored our faith in your company.</p>

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Replies (1)
Auto & General
Auto & General's reply08 Dec 2016, 11:51
Official

This is excellent feedback, thank you so much for sharing your experience with us in this forum.

We are pleased to hear that we have managed to turn a negative situation into a positive experience and that it was possible to restore your faith in us.

We will take great pleasure in sharing your compliment with Dorothy, we are sure she will be over the moon about your kind words.

Once again, thank you for your positive feedback and we wish you and your family a wonderful festive season.

Kind Regards,
The Auto & General Team.