Great customer service

Mohammed dealt efficiently with an enquiry about a huge premium increase. He listened to the concerns, came up with alternatives & suggestions and managed to keep a long standing Auto and General customer on their books for another year. The Company though needs to address the matter of annual premium increases - they always send out letters advising of huge premium increases which gives customers in good standing a near fatal heart attack. Customer then has to make the call like I did with Mohammed this week. Surely they can reward good customers automatically thereby reducing the number of frantic calls they have to handle at premium increase time.