NN
Nyiko N
1 reviews | Active since May 2019
07 May 2019, 09:25
Goods Theft
I had an accident in August 2018, I reported the accident with my insurance company Auto and General and they organised a towing truck to tow my car. My car was taken to a penelbeating company for repairs. Upon collecting my car I have noticed that the cigarette lighter and the triangle/jack cover were missing. I reported the issue to the insurance and they promised to investigate and get back to me. it's been more than 3 month now and I am still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
07 May 2019, 09:29We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply07 May 2019, 09:29
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
07 May 2019, 14:12Update:
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with your quote in order for us to review the matter. We thank you for your understanding.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with your quote in order for us to review the matter. We thank you for your understanding.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply07 May 2019, 14:12
Official
Update:
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with your quote in order for us to review the matter. We thank you for your understanding.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with your quote in order for us to review the matter. We thank you for your understanding.
Kind Regards,
The Auto & General Team.
Best regards,
NN
Nyiko N's updateReviewer Update
23 Aug 2019, 08:56 On Thursday, 09 May 2019 I provided Dorothy Smit with the quote and she said she is in contact with our Assessing Manager regarding the missing items and provided him with your quote, she never got back to me or responded to my mail when I ask for the feedback. The a few week later a guy by the name Mannie contacted me, he said I should send hi the quotation and Auto and General will reimburse me, on Tuesday, 06 August 2019 I did send him the quotation. Since them I have been asking for the feedback without a response. When I send him what’s app message he just read the message and ignores me.
NN
Nyiko N's update23 Aug 2019, 08:56
Reviewer Update
On Thursday, 09 May 2019 I provided Dorothy Smit with the quote and she said she is in contact with our Assessing Manager regarding the missing items and provided him with your quote, she never got back to me or responded to my mail when I ask for the feedback. The a few week later a guy by the name Mannie contacted me, he said I should send hi the quotation and Auto and General will reimburse me, on Tuesday, 06 August 2019 I did send him the quotation. Since them I have been asking for the feedback without a response. When I send him what’s app message he just read the message and ignores me.