LB
Lulama B
1 reviews | Active since Jun 2013
29 Jan 2021, 08:49
Good insurance but LEGAL team
My wife and I joined this insurance back in 2014 when she purchased her first car and I must say A & G is a good insurance!
The only problem we have is their LEGAL department, I have never seen such a useless department. I'm not sure if the department consist of students or just merely inexperience people but they are not helpful at all.
Look into all our cases and see what we are referring too. The only courtesy call you will receive from them is that our case/claim will be referred to a team of experts and they will never revert back to us!
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
29 Jan 2021, 09:07Hi Lulama,
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply29 Jan 2021, 09:07
Official
Hi Lulama,
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
We will escalate your matter to our team, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
LB
Lulama B's updateReviewer Update
21 Apr 2021, 18:31My query was never dealt with until this day, its clear that Auto & General care less about their clients.
LB
Lulama B's update21 Apr 2021, 18:31
Reviewer Update
My query was never dealt with until this day, its clear that Auto & General care less about their clients.