Good day: Upset after receiving my policy premium increase of 25percent I requested numerous call backs via the AandG app and website

Good day: Upset after receiving my policy premium increase of 25percent I requested numerous call backs via the AandG app and website. Received no response. (ps note: an email address for queries is definitely needed.) Then I called the call centre. The customer service agent was most professional and empathetic in handling my concerns. I also have an issue with my landline. The agent promptly called me back. She reduced my premium. She then emailed me the amended premium document. She was amazing! Many thanks. Kind regards: Z. Dawood