Good day. I've had a claim to put in for my sound system with auto & general. When I took the insurance policy I asked the sales guy to please review all the terms an conditions regarding if I had to claim for my vehicle what wouldn't be covered he state

Good day.

I've had a claim to put in for my sound system with auto & general. When I took the insurance policy I asked the sales guy to please review all the terms an conditions regarding if I had to claim for my vehicle what wouldn't be covered he stated that everything is covered no matter what. Now that I've got an issue an need to claim Auto & General states that they don't cover it. I've being phoning numerous times to get feed back on what is going to be the out some but all that has being done is that I've being transferred from one consultant to another. Is this the service that a customer gets. What makes it worse is that when they wanted me to take a policy then everything can be promised now that it's time for them to pay it's a problem. I've requested for voice recordings of me when taking the policy nothing has came till date. This claim was opened on the 12/04/2024. I've spoken to the claims department manager. The consultant Thabo an numerous other consultants all that was told is that I must wait when the day came no one could respond to what's going to happen.

I would like feed back an for my vehicle to be repaired as I told Auto&General that I need the vehicle for usage.