Geyser Claim Denied

Called AutoGen on 6 Feb 2020 at around 12:29 to put in a claim for a geyser that is overheating and not giving pressure. HomeAssist came out some time ago and had to replace a valve that cost me over R700. They had to come out again for the pressure. This is still not resolved and I am not allowed to put in a claim for the geyser. I was transferred to HomeAssist again without notifying me after spending over 10 minutes giving information for a claim. 18 minutes later and I am now supposed to get a plumber again that will find fault to make money when the geyser was not repaired correctly in the first place. Very bad service.