Get trained and skilled people when handing clients and more especially they must have proper telephonic manners

1st claim had to wait 3 weeks,2nd claim same,now 3rd claim going onto 4 weeks,the consultants at auto and general warranty department need extensive training with regards to handling clients professionally,I was treated with rudeness,allegations made by auto and general staff which was escalated to unica Botha who is the head in the warranty department,another consultant namely xola fynn delt with making the claim a nightmare and according to him and wah he felt to make his own decisions based on his findings which is by far the worst decision.in general if clients suffer a mechanical failure they have to go through such torment yet we pay on a monthly base for this service for peace of mind and more especially safety factors,this has really inconvenienced me in so many ways,I have sent numerous emails but as usual the avoidance and no one follows up yet it's been escalated to the senior management,this is not how an insurance company namely auto and general should conduct themselves because it's clear they want to keep debiting the clients but when a claim arises they merely find every excuse not honor the contract/policy but not paying the claims and making it seem as if it is the clients fault very disturbed by all of this I'm sure auto and general will loose many clients going forward after this matter is delt with legally

I am very upset with the treatment I received and I have stressed to them the important of my vehicle Been repaired asap but the reply I received today is that I must still wait 15 days for them to investigate and get back to me which is now ridiculous and unacceptable and I have mentioned to them I will expose this on all social media platforms and also inform my attorneys with regards to the current and previous claims whereby I was allegedelly accused of something that I have no idea of and soon there after I get apology email from the claims warranty consultants,this is not good for auto and general and the negative impact it will bare because of *********** people put in certain positions they cannot cope

I have many policys with auto and general and it will take nothing to change service providers in an instant,I will also advise people I know insured with auto and general the magnitude of this and I'm positive auto and general will loose clients,but before I do change service providers I will make sure that this does not happen to clients,I will allow you to arrange for me to be assisted as I would like to see how long this takes as well as I won't hold my breath but I have started the legal process and all substantial evidence such as emails and calls recorded allegations were sent for review,and social media helo Peter is just the second step,I hope the above is not treated lightly and given priority