Gap Cover

Good day. Working with Auto & General is honestly one of the worst and time consuming experiences I've had. Over multiple phone calls, due to their lack of communication over email, it has only been a struggle. They put me on hold for a long period of time or transfer me to the wrong department. I pay for Gap Cover short term insurance with Auto & General, I select all the right options on the beginning of the phone for vehicle claims and the person that answered put me through to medical aid gap cover. The person on that line gave me a number to phone and the number then didn't exsist once called. The person currently handling my claim does not respond unless I phone that department. They require a heap of information and honestly it feels like the process is being stalled. I'm shocked and deeply disappointed. I would never use Auto & General again.